The Ministry of Labour and Citizens’ Services 2006/07 – 2008/09 Information Resource Management Plan outlines how information management (IM) and information technology (IT) activities, continue to enable the ministry to carry out its mandate. Labour will create an employment environment that meets the needs of workers, employers and unions and foster working relationships in safe and healthy workplaces. Citizens’ Services will transform public services to make them cost-effective, accessible and responsive to the needs of citizens and business.
Support of the Government’s IM/IT Goals
The ministry is committed to electronic service delivery and continues to provide leadership for projects and initiatives aimed at enabling citizens and business access to government electronic services. The ministry is also committed to containing and reducing IM/IT costs across government, improving internal operational efficiency and decision making, and creating an environment that supports economic development.
Major Projects
The ministry is currently working on a variety of projects focussed on improving efficiency and effectiveness of internal operations and making information and services more available to clients, citizens and businesses.
Major projects for Labour include:
- Employment Standards Branch, Case Management System Enhancement – This project will implement an enhanced case management system with document management capabilities and enhanced reporting and workflow. The enhanced system will be in alignment with the new Employment Standards business model and will improve service delivery to the workers and employers of BC.
- Case Management Systems Replacement at Workers’ Advisers Office and Employers’ AdvisersOffice - This project will implement a new case management system replacement for the two offices. The new case management systems will increase ease of use, address new business requirements and aid in service delivery improvement.
- Case Management System Replacement at Workers’ Compensation Appeal Tribunal - This project will determine if WorkSafeBC’s Integrated Appeal System meets the business requirements of the Workers’ Compensation Appeal Tribunal for a replacement case system.
Major projects for Citizens’ Services include:
- Security Enhancement Project – This major multi-year project will continue to improve the province’s information technology security; increase the viability of government e-Services, allow greater network connectivity options, and improve the public’s trust in electronic transactions with government.
- Corporate Authentication Project – Service BC in partnership with the CIO and Shared Services BC will continue to partner in establishing the new Corporate Authentication Program Office (CAP). Once the program is implemented, Service BC will be responsible for the on-going operations of the program office and for the relationship with the ministry clients. Services will include over-the-counter identity proofing for individuals and sole proprietors.
- Network BC – This project supports the government’s plan to strengthen education, health and economic initiatives throughout all regions of the province by bridging the digital divide. The project will continue to put in place an affordable, robust network to deliver e-government services, promote regional economic development, and increase digital access for First Nations communities.
- Alternative Service Delivery (ASD) Initiatives – The ASD Secretariat will continue to support ministries with several ASD projects chosen to help the Province meet its goals of transforming the way services are delivered to British Columbians. This will result in improved support, enhanced service delivery and lower overall costs.
- Client Centred Service Delivery Plan – This strategy has been developed to meet the government’s priority of ensuring customers have access to high quality, seamless services. Key actions will be identified focussing on the development of effective citizen centred service delivery across B.C.
- Integrated Channel Management Strategy – This strategy has been developed to expand and improve on the capabilities of the Ministry to deliver services through all channels, and to develop and implement a cross government channel management strategy.
- eProcurement Vision – This multi-year project, cross government initiative provides integrated corporate solutions in technology and business processes that support the full procurement to payment business cycle. This will result in improved and efficient information exchange with suppliers.
