Ministry of Labour, Workers' Advisers Office, Government of B.C.

Who We Are

The Workers' Advisers Office (WAO) provides free advice and assistance to workers and their dependants on disagreements they may have with WorkSafeBC decisions.
WAO operates independently of WorkSafeBC.

When To Contact Us

You receive a decision from WorkSafeBC about a claim for compensation but disagree with it and want advice and assistance on a potential appeal.
WorkSafeBC refused or failed to provide you with a decision on an issue of entitlement under the Workers Compensation Act.
You raised an issue of health and safety in the workplace and your employer took some action, or failed to take some action, that adversely affected your terms of employment or membership in a union.
WorkSafeBC declined to accept your claim for "Discriminatory Action" (see 3 and 4 above) under sections 150 & 151 of the Workers Compensation Act.

Contact WorksafeBC if

You wish to make a claim for injury or occupational disease.
You wish to complain about the employer's response to a health and safety concern.
You have questions about the status of your claim.
You have questions about why a particular decision was made by WorkSafeBC.
You want WorkSafeBC to make a decision on your claim.
You have general - "what if?" - questions about workers compensation law and/or WorkSafeBC policies.

For information on your claim status please call WorkSafeBC directly at 1-888-967-5377.

Personal information submitted through the Worker Portal is collected by the Ministry of Jobs, Tourism and Skills Training and Minister responsible for Labour as authorized by section 26(c) of the Freedom of Information and Protection of Privacy Act for the purposes of providing advice, assistance or representation on your claim. If you have any questions about this collection please contact Workers’ Advisers Office, 1 800 663 4261; Suite 500 - 8100 Granville Ave, Richmond BC, V6Y 3T6.